1. Hotel
  2. Customer services

Customer services

Actual cancellation policies:

Accommodation for 1 night and Best available price    

non-refundable rate

 

Other stays    

Standard cancellation policy:
- cancel 14 - 7 days before arrival - cancellation fee is 40 % from stay price
- cancel  7 - 2 days before arrival  - cancellation fee is 70 % from stay price
- cancel 2 - 0 days before arrival  - cancellation fee is 100 % from stay price

Insurance cancellation fees

We would like to bring to your attention the cancellation fee insurance, e.g. on this link: http://www.poistenie-jozefmak.sk/#online.
In the event of an unexpected event that does not allow clients to start their booked stay, we recommend the above insurance.
In case of cancellation of the reservation, cancellation fees will be applied by the hotel in accordance with the stated cancellation conditions.

Actual payment policies:

1 night stay and Best available price      

100%  deposit will be charged from credit card or must be paid by bank transfer 3 days after making the reservation.

Other stays    

Stay must be guaranteed by 50% pre-payment must be paid by bank transfer 7 days before arrival.

STAY PRICE
There are accommodation with breakfast or with halfboard (according to chosen package), other services, VAT and local tax 0,70 EUR / pers. / night included.

ACCOMMODATION RULES

Dear guests,
please allow us to inform you about the rules we'd like you to respect during your stay at our hotel:

  • Please sign the Client Registration Card during the check-in,

  • General accommodation conditions

GENERAL TERMS AND CONDITIONS   ACCOMMODATION RULES (see page Nr. 2)

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